| Error Messages |
Q. A Client is attempting to log in to the Client Interface and is receiving a "DBI Connect Failed" error message. Why?
A. This error is received when the session in CurrentTrack is lost, which could be for several reasons. The most common reason is the user did not set the cookies in his/her browser to 'keep until expired' (and 'accept cookies'). Without the session, CurrentTrack will not know who (s)he is (or the associated agency) and therefore cannot retrieve any information.